Policies

Store Policies

Shipping Rates: These shipping rates are for delivery within the continental US only! UPS Ground delivery is $13.95 per basket (3-7 business days within the continental US). UPS 3-day Select delivery is $49.95 per basket,  Next Day Delivery is $114.95 per basket (orders must be received by noon EST). Please keep in mind that our most common box size is 16L x 10W x 12H and these rates are VERY reasonable for the size package being shipped. Contact us for other shipping information including shipping options for delivery to Canada.

Hospital Deliveries: Yes, we are happy to ship our gift baskets to hospitals! Please provide as much information as possible including: wing, floor, room number, etc. We would strongly urge you to check to see that the patient will still be there when the package arrives. Each hospital has their own process for delivery. What we find most often is that your gift is delivered either to the front desk or the shipping department. In either case, they will sign for the package and make sure the gift basket is delivered to the room. We are not able to account for packages after they have arrived at the hospital and been signed for.

Out of Stock Items: Because we inventory over 150 Gift Baskets, there are times we might run out of a particular item in a particular basket. We reserve the right to substitute other like items in place of those that are out of stock. Substituted products will be of equal or greater value and not take away from either the quality or appearance of the Gift Basket. This assures you that a quality gift is delivered in a timely fashion.

Items Damaged in Transit: We’re pretty good at packaging our baskets. There are things that are beyond our control and infrequently an item will get damaged during shipping. Call or write and we will gladly replace the damaged item at no cost to you.

Returns: We guarantee complete satisfaction. If you have ordered one of our products and are not completely satisfied, please return the product to us and we will be happy to issue you a refund or an exchange of equal value.

Sales Tax: Items shipped to Maine addresses will be charged Maine Sales Tax of 5%.