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Frequently Asked Questions
FAQ
Q: How soon does my order ship?
A: We create, pack and ship most orders within 24 hours of when we get them. If they come early enough in the day (like before 2pm), most go out the same day.
Q: How long will it take for my gift basket to arrive?
A: This depends on how far you are from us. If you have selected UPS ground, delivery is 3-5 business days. Most folks do not realize that weekends don't count as business days. If we ship a box to the west coast on a Friday afternoon, that package might not arrive till the following Friday. We have also had east coast deliveries arrive the day after they have been shipped (two days is more reasonable though). If you are a procrastinator and have waited till the last minute to shop for a gift, then you might want to splurge on expedited shipping.
Q: Can you ship my order to arrive on a certain day?
A: We can get pretty close. We get estimated delivery information from our shipper (currently UPS) and they are usually pretty accurate. Send us an email or call or type a quick note in the gift comments area if you'd like your gift delivered on a certain day.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. Please keep in mind that the gift baskets we create get shipped in large boxes (an average size is 12" x 12" x 20" high. Shipping costs can run (on average) between $9.00-$16.00 per box shipped. This depends on how far you live from us and the size and weight of the box. Given that some places charge you $10.00 to ship a book, this is reasonable for the size and weight of the parcels we send.
Q: Do you artificially inflate your shipping costs to make money?
A: Our shipping costs include: what UPS charges us to deliver your gift + the cost of the box + the cost of packing peanuts.
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Appleton Basket Company
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